Overview
In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’ then we will replace or refund (DeviEStore decision will be final) after it is proved that the product is defective/damaged/Not as Described and such product has to be shipped back to us. Refund will be initiated only if the product is sent back to us within 7 days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds
Exchanges
Cancellation & Shipping returns
Cancellation isn’t possible once ordered has been processed, usually 1-48 hours from purchase time, Goods once sold will not be taken back or exchanged.
We (DeviEstore) holds the right to cancel orders at any given time, either due to non-availability, pricing error or any such circumstances where we will not be able to fulfill the order.
In case customer doesn’t accept/refuse the delivery of the product when attempted by courier person during delivery. We will not be able to refund the amount.
Please Note: In case of cancellation from customer, we will deduct 3% of total transaction amount from total refund amount as bank transaction charges are applicable to us.
Need help?
Contact us at support@deviestore.com for questions related to refunds and returns.
